Warranty Administrator

Supports the VP of Warranty and warranty department in a fast-paced environment with processing warranty claims for repairs on heavy duty trucks and trailers.

Primary responsibilities:

• Data Entry - File web-based warranty claims and policies through multiple manufacturer software systems for 40+ shop locations
• Determine warranty coverage, submit, and track until completion.

Other:

• Process and distribute all factory campaigns and recall customer notifications. Provide repair shops with the affected units and proper repair procedures required. File claims and report recall completion to manufacturer
• Pull Warranty part return shipping reports and coordinate part shipping with each shop location
• All other duties as assigned

Education, Experience, Skills, and Abilities Required for Consideration as a Candidate:

• Minimum 1-2 years administrative experience
• Warranty experience and mechanical knowledge is a plus but not required
• Computer literacy with strong proficiency in Outlook, MS Office Suite (Excel, Word)
• Excellent communication skills, including writing, verbal, and listening
• Strong attention to detail and follow-through
• Exceptional time management and organizational skills
• Motivated self-starter with the ability to be resourceful
• Must be able to work in a team environment, with limited supervision